1. Do you ship physical products?

No. All products in this store are digital downloads — no physical products will be shipped. Once your order is complete, you’ll receive instant access to your files.

2. Where can I download my files?

You can download your files directly from the order confirmation page right after checkout.

Didn’t see the download link, or accidentally closed the page? Don’t worry! We will send your files to your email within 12 hours. Please also check your spam/junk folder, just in case.

3. How do I open ZIP files?

Some of our products are delivered as ZIP (compressed) files. Here’s how to unzip them:

On a laptop or desktop computer:
Save the folder to your computer. In most cases, simply double-click the ZIP file to open it. If that doesn’t work, right-click the file and select “Extract All.” If you’d like to save the files to a mobile device afterwards, you can add them to iCloud or Dropbox. Occasionally, browser extensions may interfere with the download process — if this happens, please try a different browser.

On a mobile device:
Most mobile devices require a special app to extract files from a ZIP folder, so we don’t recommend downloading on mobile. If you do need to use one, we recommend the free app “File Manager” to unzip your files — it lets you extract and save files directly to your device. Some mobile devices also allow you to simply long-press the ZIP file icon and tap “Extract” without installing any app.

4. How do I edit the editable files?

Most of our editable files work with Canva — and don’t worry, Canva is free to use! After purchase, simply follow the instructions included in your download to access your template. No design experience or paid software needed.

Still have questions?

Feel free to reach out at [email protected] or through our Contact page — we’re happy to help! 🐝